Legal information in English

Who we are

Incentiva.pt is the trading name of a sole trader registered in Portugal, working in business and management consultancy (activity code CAE 70200), based in Alpiarça, in the Santarém district. Incentiva.pt is not a company with share capital.

The full legal identification of the owner is published, as Portuguese law requires, in section 1 of the Terms and Conditions and in section 1 of the Privacy Policy. Both pages are in Portuguese. For any legal or data protection question, write to geral@incentiva.pt.

How we handle your data

The owner of Incentiva.pt is the data controller. We are not required to appoint a data protection officer. The contact point for data protection is geral@incentiva.pt.

What we collect. What you type in a form: your name or company, email, phone if you give it, the country where you live, your company status, sector, region, planned investment, timing and your description of the project. When you send a form we also record the page you sent it from, the site you came from and campaign parameters (kept in your browser for 90 days), and the date and time. If you accept analytics cookies, Google Analytics 4 records pages viewed, visit length, device type and traffic source. If you decline, none of that is collected. We do not ask for sensitive data, and if you include any in the free text field we delete it.

How long we keep it. Requests that do not lead to a contract are kept for up to 12 months after the last contact. Client records are kept for the period the law requires, as a rule 10 years for tax and accounting documents. After that, data is deleted or irreversibly anonymised.

Where it is stored. Form requests are saved in our own database, hosted on a server in Portugal, outside the public folder of the website.

Who receives it. We do not sell, rent or share your data for third-party marketing, and we do not deal with data brokers. We use three processors: Web3Forms, which delivers form content to us by email; Google Ireland Limited, for Google Analytics 4, only if you accept analytics cookies; and our web hosting provider, with servers in Portugal. When we file an application at your request, the data it needs goes to the competent public bodies, such as the managing authorities, IEFP, the Tax Authority and Social Security.

Transfers outside the European Economic Area. Google may transfer analytics data to the United States under the EU-U.S. Data Privacy Framework and Standard Contractual Clauses, and only if you accepted analytics cookies. Web3Forms has infrastructure outside the EEA and works under Standard Contractual Clauses. It receives only the fields you filled in.

Related brands. Incentiva.pt, Netifica.pt and Digitask.pt belong to the same data controller and share the same request system. Your data stays linked to the brand where you sent it and is not used to market the other brands to you without your consent.

Your rights. You can ask for access, correction, deletion, restriction, portability, and you can object to processing based on legitimate interest. We do not make automated decisions about you. Write to geral@incentiva.pt. We reply within one month, free of charge. You can also complain to the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (cnpd.pt), or to the authority of the EU country where you live.

Cookies

This website works without analytics cookies. Google Analytics only loads after you press Accept in the cookie notice. If you decline, or choose nothing, no measurement cookie is used. You can change your mind at any time with the Cookie settings button in the footer of every page.

Two items are stored in your browser without consent, because they are strictly necessary: your cookie choice, so that we do not ask on every page, and the origin of your first visit (landing page, referring site and campaign parameters), kept for 90 days, so that we know where a request came from. The Portuguese pages also store your answers to the simulator in your browser while you fill it in.

Terms of our services

• What we do. Technical consultancy for applications to grants, incentives and tax benefits: finding the programmes that apply, checking requirements, preparing documents, filing the application and following it until the decision.
• What we cannot promise. The decision belongs to the managing authority, IEFP, the Tax Authority or another public body. We owe you diligence and technical skill, not a result. We do not guarantee approval, the amount of support, the decision date or the payment date.
• What we are not. We are not a law firm, an audit firm or an accounting firm, and we do not provide legal, audit or certified accounting services.
• Free and paid steps. The first analysis of your company and project and the video call are free. The written analyses that follow are paid, and the application is charged as a success fee, only if it is approved. Every fee is set out in a written proposal that you accept before any paid work starts. What you pay for the written analyses is taken into account in the success fee for the same project, under the conditions in the proposal.
• VAT. Our fees are exempt from VAT under article 53 of the Portuguese VAT Code.
• Language. We work with you in English. Applications are filed in Portuguese, because the official portals require it, and you receive a summary in English.
• Right of withdrawal. If you are a consumer and contract at a distance, you can withdraw within 14 days without giving a reason, under Decree-Law 24/2014, by writing to geral@incentiva.pt.
• Liability. Except in cases of wilful misconduct or gross negligence, and without prejudice to mandatory consumer rules, our liability for each service is limited to the fees you paid for that service.
• Law and courts. Portuguese law applies. For clients that are not consumers, the courts of the Santarém district have jurisdiction. For consumers, the court of the consumer's home has jurisdiction, and alternative dispute resolution is available through CNIACC.
• Complaints. Write to geral@incentiva.pt and we reply within 15 working days. You can also use the Portuguese Electronic Complaints Book.